Website Administration

Website Administration Services on a Monthly Retainer

Predictable monthly retainers covering content edits, plugin management, security monitoring, backups, uptime and performance reports. Treat your website as a managed asset.

Same day Content update turnaround

24/7 Monitoring and alerting

10hrs Included monthly hours

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Website Administration Services on a Monthly Retainer

Website Administration Services on a Predictable Monthly Retainer

Website Administration Services from Global One Digital cover everything that keeps a B2B or SaaS website running well between launches: content edits, plugin management, security monitoring, daily backups, uptime alerts and quarterly performance reviews. Predictable monthly retainers mean no surprise bills and the same engineers stay reachable for the small things.

What is included in our administration retainers

Standard scope: content edits and small UI tweaks (within monthly hour quota), plugin and core updates with manual smoke testing, daily backups with off-site copies, uptime monitoring with alert thresholds, security scanning and rapid patching of critical vulnerabilities, quarterly performance audit (Core Web Vitals, broken links, image optimisation), monthly summary report. Higher tiers add hosting management, dedicated engineer assignment, and on-call response for incidents.

Why a retainer rather than break-fix

Break-fix arrangements lead to expensive emergencies — a plugin update crashes the site at 11pm, security warning lands in your inbox on a Friday, performance degrades silently for months. An administration retainer prevents these by handling small things proactively. The cost of a year on retainer is usually less than one major emergency rebuild after a long-neglected site falls over.

Stacks we administer

WordPress (most common), WooCommerce, Drupal, Bitrix24, Shopify, Magento, custom PHP and Laravel applications. For sites we did not originally build we run a one to two week onboarding audit, document the current state and start the retainer cleanly. Same engineers who would build new features for you handle the maintenance — there is no handover to a separate support tier with no context.

Communication and response times

Email and Slack support with twenty-four hour response on weekdays for Growth and Scale tiers. Starter is business-hours only. After-hours emergency response on Scale, with a defined SLA. Monthly summary reports plus quarterly strategy reviews where we propose improvements based on what we have seen working well across the maintenance portfolio.

What separates retainers from generic hosting support

Hosting support fixes server issues. We fix application issues, plugin conflicts, performance problems and the small content edits your team does not have time for. The same people who would build new features handle ongoing administration — no context loss between teams, no waiting weeks for a developer to learn your site before they can help.

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Three tiers, transparent ranges

from 400

month

Plugin and core updates
Daily backups
Uptime monitoring
Up to 2 minor content edits per month

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from 1,200

month

Everything in Starter
Security monitoring + patching
Performance audits quarterly
Up to 8 content edits or small features per month
Email/Slack support, 24h response

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from 4,000

month

Everything in Growth
Dedicated engineer assigned
New features and integrations included
On-call response for incidents
Quarterly strategy reviews

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What you get with Global One Digital

Senior engineers and specialists

No juniors learning on your project. Every engagement is led by people who have shipped 30+ similar projects.

Transparent process and reporting

Weekly updates, monthly reviews, clear scope. You always know what is being done and why.

B2B and SaaS focus

We work with growing businesses — not enterprise bureaucracy, not consumer apps. Our process fits your scale.

USA, EU and CIS markets

Time zones overlap with US East and Central Europe. We deliver in English and Russian.

Modern stack, no legacy traps

React, Next.js, Laravel, Node, Python and modern WordPress. No vendor lock-in, no proprietary framework dead-ends.

Long-term partnership, not project flings

Most clients work with us for 2+ years. We document everything, hand off cleanly and stay reachable for what comes next.

Who our retainers are for

WordPress site owners

Marketing teams without IT

Companies after the launch

Multi-site operators

How retainers work

Discovery call

Audit and proposal

Build / implementation

Launch and handover

Ongoing optimization

Frequently asked questions

What does a maintenance retainer include?

Monthly retainers cover plugin and core updates, security monitoring, daily backups, uptime monitoring, performance tuning and a quota of content edits or small feature changes. Tiers start at $400/month.

Do you support sites you did not build?

Yes. Most of our maintenance clients came to us with existing sites built by other agencies. We onboard with a 1-2 week audit, document the current state and start the retainer cleanly.

What if my site has a critical issue outside business hours?

Growth and Scale retainers include after-hours response with a defined SLA. Starter is business-hours only.

Can you handle multiple sites under one retainer?

Yes. Multi-site retainers are common — we manage 2-20 sites for some clients on a single agreement.

What CMS platforms do you maintain?

WordPress (most common), Drupal, Bitrix24, Shopify, Magento, Strapi and headless setups. For custom-built sites we onboard depending on the stack.

Is there a minimum commitment?

Three months. After that the retainer is month-to-month with 30 days notice.